Return & Refund Policy

At Stellarune, we want you to be satisfied with your purchase. If you have any issues with your order, please contact us and we will do our best to help.

Returns

Items may be returned within 30 days of delivery if they are:

• Unused and in their original condition

• Returned in their original packaging

• Not custom-made or personalized

To request a return, please contact us before sending any item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

In these cases, Stellarune will provide a replacement, refund, or another suitable solution at no additional cost to you.

Change of Mind Returns

If you would like to return an item because you changed your mind, ordered the wrong product, or no longer wish to keep it, you may request a return within 30 days of delivery.

Customers are responsible for all return shipping costs for change-of-mind returns.

Original shipping fees are non-refundable.

Custom-Made and Personalized Products

Custom-made, personalized, made-to-order, or specially customized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

stellarune7@gmail.com