Refund policy

Return & Refund Policy

At Stellarune, we want you to be satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to help.

Returns

Eligible items may be returned within 30 days of delivery.

For change-of-mind returns, items must:

Be unused and unworn
Remain in their original condition
Be returned in their original packaging
Have the original heat-sealed outer packaging intact and unopened
Not be custom-made, personalized, made-to-order, or specially customized

Please contact us before sending any item back. Returns sent without prior contact may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or not as described, please contact us as soon as reasonably possible after receiving your order.

Please include:

Your order number
A description of the issue
Clear photos showing the problem, where appropriate

Depending on the circumstances and your rights under applicable consumer law, Stellarune will provide an appropriate remedy, which may include a replacement, refund, repair, or another suitable solution at no additional cost to you.

Requirements relating to unopened packaging or intact heat seals do not apply where you are exercising rights available to you under applicable consumer law because an item is faulty, damaged, incorrect, or not as described.

Change of Mind Returns

If you change your mind, order the wrong item, or no longer wish to keep your purchase, you may request a return within 30 days of delivery.

To qualify for a change-of-mind return, the item must be unused and unworn, and the original heat-sealed outer packaging must remain intact and unopened.

Once the original heat seal has been opened, removed, or damaged, the item is no longer eligible for a change-of-mind return.

Customers are responsible for all return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable.

Free Shipping and Change-of-Mind Returns

If your original order qualified for free shipping and the entire order is subsequently returned for change-of-mind reasons, the standard shipping charge that would have applied to the original order will be deducted from your refund.

For example, if your order qualified for free shipping but you later return the entire order because you changed your mind, your refund will be the value of the returned products less the applicable standard shipping charge.

This adjustment does not apply to returns arising from faulty, damaged, incorrect, or misdescribed items where you are entitled to a remedy under applicable consumer law.

Custom-Made and Personalized Products

Custom-made, personalized, made-to-order, or specially customized products cannot be returned or exchanged for change-of-mind reasons.

This does not affect any rights you may have under applicable consumer law if the product is faulty, damaged, incorrect, or not as described.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, although processing times may vary depending on your payment provider.

Where applicable, any non-refundable shipping charges or free-shipping adjustment described above will be deducted from the refund amount.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including the Australian Consumer Law and, where applicable, New Zealand consumer protection laws.